Lan-Sol can run your entire network. Monthly service retainers keep your computer system safe and reliable.  Professionally maintained networks have fewer issues, better performance, less downtime, and limit the change of data loss.

Customers with retainers receive the following

• When down time happens, Receive Priority  Service

• Discounted rate of $65.00

• Basic maintenance

• There are no emergency charges for after hours or weekend work

• Limited free phone support

• Inexpensive remote backups are available for retained customers

Prices are based on the complexity of the  customers network and computer hardware. For property setup networks and hardware prices are usually based on the following rates.

$150.00/Month for up to Four users, One Server, One commercial location

$20.00/Month for each additional user

$10.00/Month for each additional physical server

$20.00/Month for each additional commercial location

At no time does Lan-Sol guarantee customer’s data or a customer’s loss of productivity.

Standard Hours are weekdays 8:00am-5:00pm

After hours and/or weekend work requires advance scheduling. Unless work is considered an emergency by Lan-Sol

Priority Service is for emergencies. Lan-Sol makes the final decision if emergency service is required. The installation of new hardware or the setup of new software are not emergencies. Priority Service usually refers to lost of a critical service or ability

A server is any computer that shares a service with other computers on the network

Basic maintenance includes: The checking of log files; virus and event. Backups are monitored. Microsoft, Java, Adobe Updates are applied. Additional software updates are not included with basic maintenance.

 Every 60 days your server or main workstation will be accessed. This computer will be used to access other systems on the network. Most computers will require only checking since Lan-Sol schedules most important system tasks. Customers should always call if they experience any major issues. E-mail or call for minor issues.

Prices are subject to change. Existing customers will receive a two month notice of price increases. Some networks may require additional charges; for example, long-distance locations. Customers outside of Lan-Sol standard service areas; Alameda or Contra Costa Counties will be charge extra. The Cities of Vallejo and San-Rafael are considered standard services areas.

Limited free phone support for customers with retainers. Lan-Sol determines excessive phone calls and billing of calls.

On-site service has a one hour minimum. After the first hour, billing is done by the quarter hour.

Customers should expect limited availability during the Christmas Holiday (Dec 22-26), New Years (Dec31-Jan3), Summer Break (2nd week in July) and all Federal holidays.