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| Hourly Rates For On-Site Service, Repair, and ConsultingStandard Hourly Rate: $100 per hour During Standard Business Hours, Monday-Friday 8:00am-5:00pm Inside Contra Costa and Alameda Counties there will be a two hour minimum charge. The Cities of Vallejo and San-Rafael are considered standard services areas. Locations outside of Contra and Alameda Counties have a three hour minimum charge After the minimum charge, the customer will be billed by the quarter hour Emergency Rate: $200 per hour Emergency work has a three hour minimum . After three hours, the customer will be charge by the half hour. Weekday work started after 5:00pm or before 8:00am will be consider an Emergency. Schedule after hours work in advance to avoid the emergency rate. All weekend labor will be billed the emergency rate, scheduled or not! Unless you have a retainer! Emergency rate does not apply to retained customers Discounted Rate for Office's with Retainers: $65 per hour Please see the Administration & Retainers page for more information on retainers
Warranty Information For Workstations and ServersLan-Sol’s One Year Limited Hardware Warranty For up to one year after the date of invoicing, at no charge to customer all failed hardware devices will be replaced by Lan-Sol. This warranty does not cover any software or operating system’s malfunctions. At no time does Lan-Sol guarantee customer’s data or a customer’s loss of productivity. Warranty is limited to hardware failures only. In event of hardware failure, Lan-Sol will replace the failed device with a new device of the same or higher-grade specification. After a device failure, if the Operating System cannot boot, a fresh installation of the Operating System will be performed. Customer provided backups can be installed by arrangement. The Time to restore customer provided backups are not covered by warranty. Customer is responsible for their own backups. A customer should have multiple copies of important data. Warranty includes on-site warranty service in Contra Costa and Alameda Counties only. Warranty services out-side of Contra Costa and Alameda counties requires customer delivery. Delivery fees are not covered by Lan-Sol’s warranty. Any hardware upgrade, replacement, and or hardware service not preformed by Lan-Sol voids warranty. Re-sale of the computer voids warranty. Damage caused by natural disaster or by extreme customer misuse, such as, but not limited to; fire, water, and or electric voids warranty. Lan-Sol's Three Year Limited Hardware Warranty For up to three years after the date of invoicing, at no charge to customer all failed hardware devices will be replaced by Lan-Sol. This warranty does not cover any software or operating system’s malfunctions. At no time does Lan-Sol guarantee customer’s data or a customer’s loss of productivity. Warranty is limited to hardware failures only. In event of hardware failure, Lan-Sol will replace the failed device with a new device of the same or higher-grade specification. After a device failure, if the Operating System cannot boot, a fresh installation of the Operating System will be performed. Customer provided backups can be installed by arrangement. The Time to restore customer provided backups are not covered by warranty. Customer is responsible for their own backups. A customer should have multiple copies of important data. Warranty includes on-site warranty service in Contra Costa and Alameda Counties only. Warranty services out-side of Contra Costa and Alameda counties requires customer delivery. Delivery fees are not covered by Lan-Sol’s warranty. Any hardware upgrade, replacement, and or hardware service not preformed by Lan-Sol voids warranty. Re-sale of the computer voids warranty. Damage caused by natural disaster or by extreme customer misuse, such as, but not limited to; fire, water, and or electric voids warranty. |
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